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Public Offer Agreement

We are a commercial company providing hosting services, technical customer support, SSL certificate installation, and domain registration. The rights and obligations, and the personal data privacy policy that exist between us and our clients, are described in this offer.

LLP "Web-studio ONELAB", hereinafter referred to as the "Operator", offers any individual, individual entrepreneur, or legal entity, hereinafter referred to as the "Subscriber", paid services, tools, and features on the Internet, as well as software and other software products (hereinafter – Services and/or Products).

This document, in accordance with Art. 395 and 387 of the Civil Code of the Republic of Kazakhstan, is a public offer (hereinafter – the Agreement), the full and unconditional acceptance of the terms of which, in accordance with Art. 396 of the Civil Code of the Republic of Kazakhstan, is considered to be the execution by the Subscriber of implied actions – registration in the Operator's Accounting System located on the Operator's Website.

1. Terms and Definitions

1.1 Operator's Website – a WEB-site located at https://onehost.kz/ and https://1host.kz/bill/ on the Internet. On the Operator's Website, Subscribers are provided with information necessary for the conclusion and execution of this Agreement around the clock and free of charge, and all official documents of the Operator, tariffs, etc., are published.

1.2 Accounting System — a software complex located on the Operator's Website, which includes an information and billing system and a control panel for the remote execution by the Subscriber of ordering Services, managing, changing and disabling Services, ordering Products, etc.

1.3 Control Panel – a web interface in the Accounting System provided to the Subscriber for the purposes of round-the-clock:

1.4 Request – an official statement of the Subscriber in the form of a completed electronic form, sent through the Control Panel and paid according to the issued invoice for the ordered Services/Products.

1.5 Personal Account – accounting data in the Operator's Accounting System regarding the payment by the Subscriber for the consumed Services, as well as the payment for the ordered Products.

1.6 Data Center – specialized premises where server and network equipment are located and Services under this Agreement are provided.

1.7 Personal Data – information relating to a specific or determinable subject of personal data on their basis, recorded on an electronic, paper, and (or) other tangible medium.

1.8 Non-personal Data – information that is automatically transmitted during the viewing by the Buyer of ad blocks and when visiting pages on which the system's statistical script is installed: the address of the requested page, cookie information, IP address, browser information, referrer (address of the previous page), access time.

1.9 Collection of Personal Data – actions aimed at obtaining personal data.

1.10 Processing of Personal Data – actions aimed at accumulating, storing, modifying, supplementing, using, distributing, anonymizing, blocking, and destroying personal data.

1.11 Protection of Personal Data - a set of measures, including legal, organizational, and technical, carried out for the purposes established by the Law of the Republic of Kazakhstan "On Personal Data and their Protection".

1.12 Cookies — these are small text files in which the browser records data from sites visited by Buyers. Cookies perform a variety of functions, for example, allowing the Buyer to navigate effectively between pages, remembering their preferences, and thus improving the experience of interacting with the Internet site. They can also help ensure that the ads the Buyer sees online are relevant to their interests. If cookies are not used, it will be impossible to purchase goods in the Online Store at all, since the entire operation of the cart is based on saving data from these files. For example, if the Buyer selects a product in the Online Store, puts it in the cart, and goes to a new page, this product will simply not be saved in the cart.

1.13 IP address — a unique network address of a node in a computer network built over the IP protocol, which allows determining the location of the Buyer. The Online Store does not track location more precisely than city and region.

2. Subject of the Agreement

2.1 The Operator undertakes to provide the Subscriber with the Services and/or Products ordered by them using the Control Panel, specified in the Agreement, and the Subscriber, in turn, undertakes to accept these Services and/or Products and pay for them.

2.2 The list and characteristics of Services and Products, as well as their prices, are indicated in the respective Tariffs for Services and Products:

2.3 The conditions for ordering and rendering Services, purchasing and using Products, as well as additional rights and obligations of the parties are determined by the Rules of Registration in the Operator's Accounting System and Special Conditions for each Service and/or Product.

2.4 The Privacy Policy establishes the obligations of the Seller for non-disclosure and ensuring the protection regime of the confidentiality of personal data that the Buyer provides at the request of the Seller when registering on the Operator's Website and/or when placing an order to purchase a product.

2.5 Personal data allowed to be processed under this Privacy Policy are provided by the Buyer by filling out the registration form on the Operator's Website and include the following information:

2.5.1. Last name, first name of the Subscriber;

2.5.2. Name of the Subscriber's company;

2.5.2. Contact phone number of the Subscriber;

2.5.3. Email address;

2.5.4. Address of the Subscriber.

2.6 Any other personal information not specified above (history of services rendered, browsers and operating systems used, etc.) is also subject to reliable storage and non-distribution, except as provided in clause 3.1.7. of this Agreement.

3. Rights and Obligations of the Parties

3.1 The Operator undertakes to:

3.1.1 register the Subscriber in the Operator's Accounting System, subject to the fulfillment by the Subscriber of all requirements for the registration procedure described in the Rules of Registration in the Operator's Accounting System;

3.1.2 provide the Subscriber with a login and password for access to the individual Control Panel via email;

3.1.3 open an individual Personal Account for the Subscriber and credit the funds received from the Subscriber to the specified Personal Account;

3.1.4 provide the Subscriber with Services and Products ordered by them through the Control Panel via a submitted Request, appropriately, in full volume, and within the terms stipulated by this Agreement and its appendices;

3.1.5 keep records of the consumption and payment of Services and Products by the Subscriber using its accounting devices;

3.1.6 maintain the Subscriber's Personal Account, promptly reflecting receipts and write-offs of funds as payment for Services and Products;

3.1.7 maintain the confidentiality of the Subscriber's information obtained from them upon registration in the Operator's Accounting System, except as provided by current legislation of the Republic of Kazakhstan, this Agreement, and its appendices, as well as the confidentiality agreement published on the Operator's Website;

3.1.8 ensure conditions for the operation and safety of the Subscriber's equipment transferred to the Operator under the Acceptance Certificate (only for cases when Services are provided on the Subscriber's equipment);

3.1.9 publish official notices related to Subscriber servicing, the introduction of new tariffs and tariff plans, modification and closure of tariffs and tariff plans, amendments to the Agreement and its appendices, etc. on the Operator's Website and/or notify the Subscriber at customer service locations, and/or by sending information about changes to the Subscriber's email address specified in the Control Panel;

3.1.10 issue invoices for the payment of Services and Products;

3.1.11 issue tax invoices for Subscribers – legal entities and individual entrepreneurs, and at the request of Subscribers, Certificates of Completion for services/works rendered;

3.1.12 fulfill other obligations reflected in this Agreement and its appendices.

3.2 The Operator has the right to:

3.2.1 demand from the Subscriber (collect from the Subscriber) additional payment for consumed resources if, through the fault or initiative of the latter, the volume of actually rendered Services and/or provided Products exceeded the volume of Services and/or Products provided by the terms of the Agreement and/or ordered through the Control Panel;

3.2.2 rely on the completeness, relevance, and accuracy of the information transmitted by the Subscriber;

3.2.3 in the event of receiving payment from the Subscriber not in full and/or the presence of a negative balance on the Subscriber's Personal Account in the Operator's Accounting System, immediately with or without prior notice and at its own discretion suspend the provision of Services and/or disable software and/or hardware resources of the Subscriber and/or block the resource (WEB-site, WEB-mail) and/or registration of the Subscriber (login and password) and/or other information of the Subscriber until payment is made;

3.2.4 if the payment delay exceeds 30 (thirty) calendar days from the due date – immediately with or without prior notice and at its own discretion delete the resource (WEB-site, WEB-mail) and/or other information and data of the Subscriber.

3.2.5 if the delay in payment of the Subscriber's debt exceeds 6 (six) months – terminate this Agreement unilaterally.

3.2.6 transfer its obligations under the Agreement to another Operator with prior notification to the Subscriber 15 (fifteen) calendar days in advance. At the same time, the Operator has the right to send this notification electronically via email to the Subscriber's address specified in the Control Panel;

3.2.7 entrust a third party to conclude the Agreement on behalf of the Operator and at the expense of the Operator;

3.2.8 entrust a third party to carry out settlements with Subscribers on behalf of the Operator;

3.2.9 other rights of the Operator are reflected in this Agreement and its appendices.

3.2.10 use the received information exclusively for the purposes specified in section 10 of this Agreement;

3.3 The Subscriber undertakes to:

3.3.1 register in the Operator's Accounting System, and provide all necessary data, information, and documents requested by the Operator in accordance with the Rules of Registration in the Operator's Accounting System. By registering on the Operator's Website, the Subscriber expresses their consent to the collection, storage, and processing of their personal data to receive the Operator's services;

3.3.2 promptly accept and pay for the Operator's services in the amount and within the timeframes established by the Agreement and its appendices;

3.3.3 independently monitor the status and timely replenishment of their Personal Account in the Operator's Accounting System (Control Panel);

3.3.4 independently monitor the timely receipt of invoices (tax invoices), certificates, and other accounting documents from the Operator;

3.3.5 promptly provide the Operator with materials, documents, and details (data) necessary for the Operator to fulfill its obligations under the Agreement;

3.3.6 at least once a week familiarize themselves with official information related to the provision of Services and Products published on the Operator's Website;

3.3.7 in the event of technical problems, immediately report this to the Operator's staff via the ticketing system on the Operator's Website and/or to the email address info@onehost.kz;

3.3.8 provide assistance to the work of the Operator's representatives, including, but not limited to, the participation of specialists and responsible persons of the Subscriber and/or their representatives in negotiations with the Operator's representatives;

3.3.9 properly fulfill the terms of this Agreement and its appendices;

3.3.10 fulfill other obligations reflected in this Agreement and its appendices.

3.3.11 change, supplement the provided information in case of detecting incorrect data while using the Operator's Website.

3.4 The Subscriber has the right to:

3.4.1 use the Services and Products of the Operator within the limits established by the Agreement and its appendices;

3.4.2 order additional Services and Products from the Operator according to the Tariffs for Services and Products;

3.4.3 refuse previously ordered Services and Products in the manner determined by the Agreement and its appendices;

3.4.4 other rights of the Subscriber are reflected in this Agreement and its appendices.

3.4.5 access and edit information about personal data at any time through the web interface of the Operator's Website.

4. Procedure for Registration of a Subscriber in the Accounting System

4.1. To receive the Operator's Services, the Subscriber must independently register in the Operator's Accounting System.

4.2. When registering the Subscriber in the Accounting System:

4.2.1. fills out a special registration form;

4.2.2. confirms their consent to the processing of Registration Data;

4.2.3. reads and agrees with the terms set out in the Public Agreement, the Confidentiality Agreement, and compliance with these Rules;

4.2.4. sends the completed registration form to the Operator;

4.3. The Operator verifies the information provided and sends to the email address specified in the registration form a letter containing a unique link to confirm the email address, or a refusal of registration indicating the specific reason for such refusal.

4.4. After confirming the email address, the Subscriber is sent Authentication Data for subsequent work in the Personal Account; from that moment, the Subscriber will be considered registered in the Accounting System.

4.5. When registering in the Accounting System, the Subscriber indicates the following information and data:

4.6. In addition to the information and documents required for identification, the Operator has the right to request additional information about the Subscriber for the purpose of proper fulfillment of obligations for the Services ordered by the Subscriber, including bank details.

4.7. During registration, within the framework of the information security system used by the Operator, Authentication Data is created, which is sufficient to confirm the authenticity of the Subscriber (Customer) and protect their Registration Data from distortion or loss.

4.8. The Subscriber will take reasonable precautions to ensure secrecy and confidentiality (unauthorized access, disclosure, modification, or destruction) and prevent improper use of Authentication Data.

4.9. Replacement of Authentication Data is carried out in the following cases:

4.10. The Subscriber agrees that the information and details provided by them through registration in the Accounting System, filling out requests for Services, and other documents, including in electronic form, may be placed by the Operator in directory inquiry services.

5. Relevance and Modification of Registration Data

5.1. When registering in the Accounting System, the Subscriber is obliged to indicate accurate and complete information necessary for their identification. In doing so, the Subscriber is responsible for the accuracy and completeness of the information and data provided by them to the Operator, as well as the authenticity of the provided documents.

5.2. The Operator has the right at any time to verify the documents, details, and other information provided by the Subscriber located in the Personal Account for their relevance and authenticity.

5.3. In the event the Operator receives information about the unreliability of the details and data provided by the Subscriber, the Operator has the right to immediately suspend the provision of Services to the Subscriber and/or not fulfill the Subscriber's requests until the provision of supporting documents to verify the details and data specified in the Accounting System.

5.4. In case of changes to the provided details and data, the Subscriber is obliged to notify the Operator within 10 (ten) calendar days and provide documents confirming the specified changes. In this case, the Operator has the right to request any additional documents to confirm the changes if, in its opinion, the provided documents are insufficient.

5.5. The parties acknowledge that identification via Authentication Data when connecting over the Internet cannot be disputed or denied by the Parties and third parties, or be invalidated solely on the grounds that it is carried out in electronic form.

5.6. Registration Data, Authentication Data, as well as login sessions in the Personal Account recorded in the Accounting System, can be presented as evidence equivalent to written evidence in the manner prescribed by the legislation of the Republic of Kazakhstan, while the admissibility of such evidence cannot be denied solely on the grounds that they are presented in electronic form or as copies on paper.

5.7. In order to improve information security, the Subscriber is obliged to monitor the relevance and functionality of the confirmed email address.

6. Determination of Quantity (Volume) and Cost of Services and Products

6.1 The quantity (volume) of Services and/or Products ordered and used by the Subscriber is reflected in the Control Panel. The cost of ordered and used Services and/or Products is determined in accordance with the Tariffs for Services and Products and is also reflected in the Control Panel.

6.2 The Tariffs for Services and Products in the Control Panel are indicated in the national Kazakh currency - tenge.

6.3 All prices indicated in the Agreement and appendices are not subject to VAT unless otherwise provided by the relevant appendix to the Agreement.

6.4 The quantity (volume) of consumed Services and/or ordered Products is determined solely on the basis of data from the Operator's Accounting System, which serves as the basis for invoicing the Subscriber and/or debiting funds from the Personal Account for the rendered Services and/or provided Products. At the request of a Subscriber – legal entity or individual entrepreneur – the Operator and the Subscriber sign a Certificate of Completion for services/works for each reporting period.

6.5 The Operator has the right to unilaterally review prices for Services and Products, change and/or introduce new tariffs and/or tariff plans, and close tariffs and/or tariff plans.

6.6 The Operator notifies the Subscriber of the modification, introduction of new, or closure of tariffs and/or tariff plans by publishing a notice to this effect on the Operator's Website, and/or at customer service locations (including through electronic mailings to Subscriber email addresses registered in the Operator's Accounting System).

6.7 If the Subscriber does not agree with the changes to their current tariff and/or tariff plan, they have the right either to switch to another tariff and/or tariff plan or immediately terminate the Agreement. In the absence of a written notice of termination of the Agreement from the Subscriber or a request from the Subscriber via the Control Panel to switch to another tariff and/or tariff plan for the indicated reasons within 10 (ten) calendar days from the date the changes take effect, these changes are considered accepted by the Subscriber.

6.8 In the event the Operator closes a tariff and/or tariff plan used by the Subscriber, the Subscriber has the right either to switch to another tariff and/or tariff plan or immediately terminate the Agreement. In the absence of a written notice of termination of the Agreement from the Subscriber or a request from the Subscriber via the Control Panel to switch to another tariff and/or tariff plan for the indicated reasons within 10 (ten) days from the closure of the tariff and/or tariff plan, the Operator has the right at its own discretion to transfer the Subscriber to another tariff and/or tariff plan or leave the Subscriber on their current tariff and/or tariff plan.

7. Procedure and Terms of Payment for Services and Products

7.1 Payments under this Agreement are made by the Subscriber in advance before receiving the Services (access to the Services) and/or Products. The Subscriber makes payment for any number of months of the presumed usage time of the Services, not exceeding 12 (twelve) months, and/or for any number of Products intended to be ordered. Services (access to Services) are provided only on the condition of the absence of debt for the payment of Services. Products are provided only on the condition that there is a sufficient amount available for write-off on the Subscriber's Personal Account to pay for the Product.

7.2 The Operator has the right to immediately suspend the provision of Services (block access to Services) to the Subscriber if there is a debt for the payment of Services. The Operator resumes the provision of Services (opens access to Services) to the Subscriber within one day from the date of providing documents confirming the liquidation of the debt for the payment of Services.

7.3 The Operator, at its own discretion, has the right to provide Services and/or Products to the Subscriber on credit with subsequent invoicing to the Subscriber; at the same time, the Subscriber undertakes to pay this invoice within 3 (three) working days from the date of its issuance. In the event of late payment of the invoice, the Operator has the right to immediately suspend the provision of Services (block access to Services) and/or collect a penalty from the Subscriber in the amount of 0.1% of the invoice amount for each day of payment delay.

7.4 Payment for Services and Products is made by bank transfer or other methods offered by the Operator, information about which is published on the Operator's Website.

7.5 The Operator has the right to suspend the crediting of funds to the Subscriber's Personal Account until the Subscriber correctly formats the payment and/or request confirmation from the Subscriber for the payment being made and/or refuse to accept and credit the payment.

7.6 The payment date is considered the date of receipt of funds on the Operator's settlement account.

7.7 The Subscriber independently bears responsibility for the correctness of the payments they make. Upon changing the Operator's bank details and/or other methods of making payments from the moment the new details and/or payment methods are published on the Operator's Website, the Subscriber is independently responsible for payments made to obsolete details and/or via obsolete payment methods.

7.8 The Subscriber has the right at any time to issue an invoice using the Control Panel for any advance payment amount not exceeding that established by the Operator, print it out, and pay it.

8. Terms of Provision, Delivery, and Acceptance of Services and Products

8.1 Terms of rendering Services and/or providing Products, stages of providing Services are established by the Operator.

8.2 The Operator issues a Certificate of Completion for services/works dated the day the payment was made.

8.3 The Subscriber is obliged to send to the Operator their signed copy of the Certificate of Completion for services/works received from them no later than 10 (ten) calendar days from the date of receiving the Certificate of Completion for services/works.

8.4 In case of objections regarding the Certificate of Completion for services/works, the Subscriber undertakes to notify the Operator by registered mail with a return receipt requested, no later than 15 (fifteen) calendar days from the date of receipt of the Certificate of Completion for services/works.

8.5 If no motivated objections regarding the Certificate of Completion for services/works are received by the Operator within 30 (thirty) calendar days from the date of publication in the Control Panel and/or dispatch by the Operator via post and/or email of the Certificate of Completion for services/works, the Services and/or Products are considered rendered/provided in full and of proper quality, accepted by the Subscriber, and the Certificate of Completion for services/works signed by the Subscriber.

8.6 The Subscriber is obliged to independently monitor the timely receipt of invoices (tax invoices), certificates, and other accounting documents from the Operator.

9. Terms of Service Provision and Liability of the Parties

9.1 For non-fulfillment or improper fulfillment of their obligations under the Agreement, the parties bear liability in accordance with the current legislation of the Republic of Kazakhstan.

9.2 The liability of the parties not specified in this Agreement is determined in the Rules of Registration in the Operator's Accounting System.

9.3 The Operator has the right to suspend access to the Services in the event the Subscriber violates the terms of this Agreement and its appendices, as well as the requirements of the current legislation of the Republic of Kazakhstan.

9.4 If the Subscriber has not eliminated the violation that caused the suspension of Services, the Operator has the right to unilaterally terminate the Agreement with the Subscriber without any compensation to the latter.

9.5 The Subscriber agrees to release the Operator from liability for claims from third parties who have signed contracts with the Subscriber for the provision of services that are partially or fully provided by the Subscriber using the Services and/or Products of the Operator.

9.6 Under no circumstances shall the Operator be liable to the Subscriber for indirect losses. The concept of "indirect losses" includes, but is not limited to: loss of revenue, profits, anticipated savings, business activity, or reputation. The Operator is liable only for documented real damages. The maximum extent of liability for real damages in any case cannot exceed the amount of the last lump-sum payment (prepayment) deposited by the Subscriber to the Operator's settlement account for Services/Products. The provision of this paragraph does not apply to Subscribers – individuals using the Operator's Services and Products for personal, family, domestic, and other needs not related to carrying out entrepreneurial activities (when using Services and Products for needs related to entrepreneurial activities, the Subscriber is obliged to register and/or re-register in the Operator's Accounting System as a legal entity or individual entrepreneur).

9.7 The payment of penalties does not release the parties from fulfilling their obligations under the Agreement.

9.8 Other liability of the parties not provided for in this Agreement and its appendices is applied in the amount and manner established by the current legislation of the Republic of Kazakhstan.

9.9 If for certain categories of Subscribers the current legislation of the Republic of Kazakhstan provides mandatory rules establishing other grounds and limits of the Operator's liability compared to those set out in this Agreement and its appendices, then the rules established by the current legislation of the Republic of Kazakhstan apply to such Subscribers.

9.10 When the Subscriber exceeds the limits on hardware, software resources, or Internet channel resources of the Operator provided within the Services, the Operator reserves the right to offer the Subscriber a transition to other terms of service, including, but not limited to, a different tariff plan.

9.11 All information placed by the Subscriber within the framework of providing the Services (including the Customer's software, databases, email addresses) belongs to the Subscriber. The Operator does not control and is not responsible for the content of the information placed by the Subscriber within the framework of the provided Services.

9.12 The Operator does not guarantee absolute uninterrupted or error-free Services and does not guarantee that the hardware and software used to provide the Services or any other materials do not contain systemic errors, computer viruses, or other malicious components. The Operator makes all reasonable efforts and measures to prevent this.

9.13 The Operator is not responsible for the normal functioning of the Internet, its parts, or for the quality of communication lines that are not related to the Operator's own resources, as well as for their availability to the Subscriber.

9.14 The Operator does not control the information flow accessible via the Internet, which may include materials undesirable for the Subscriber, in particular, explicit sexual content or information personally offensive to the Subscriber, and bears no responsibility for them.

9.16 The Operator is not liable for violations of third-party rights resulting from the Subscriber's actions in placing information and/or other actions performed using the Services provided by the Operator.

9.17 The Subscriber assumes full responsibility and risks associated with the use of the Internet through the Services, including responsibility for evaluating the accuracy, completeness, and usefulness of any opinions, ideas, and other information, as well as the quality and properties of goods and services distributed on the Internet and provided to the Subscriber via the Services.

9.18 The Parties undertake to immediately notify each other of all known cases and attempted breaches of data security related to the provided Services. In case of established breaches of information security, the Parties must immediately provide each other with all information they have about the source of the breaches and their activities. The Parties must take necessary measures to suppress illegal activities, including suspending the provision of the Service until the cause of the information security breach is eliminated.

9.19 The Subscriber assumes full responsibility in the event of any demands, claims, or lawsuits from third parties brought against them and/or against the Operator, including government and administrative authorities of the Republic of Kazakhstan, its constituent entities, and local self-government bodies, as well as any public organizations in connection with actual or perceived infringement of personal and property rights (including copyrights) of these persons, as well as norms of morality or public order resulting from the use of Services, including, but not limited to, the transmission and/or reception by the Subscriber of information, the content of which could provoke the aforementioned actions by third parties.

9.20 The Subscriber is fully responsible for the safekeeping of their password and for losses that may occur due to its unauthorized use. In the event of login and password theft caused by third parties, the client has the right to send a request to the Operator for a change of login and password, mandatorily attaching an appropriate financial document confirming payment for Services. The Operator is not liable for actions by third parties resulting in theft, and to refund funds spent during the stolen time, the client must contact relevant investigative and law enforcement agencies.

9.21 To resolve technical issues when determining the Subscriber's fault as a result of their illegal actions when using the Internet, the Operator has the right to independently engage competent organizations as experts.

9.22 The Operator has the right to suspend the provision of Services to perform necessary scheduled preventive maintenance and repair work on the Operator's technical resources, as well as unscheduled work in emergency situations.

9.23 The Operator has the right to suspend the operation of Services or refuse their provision in cases where providing them to a specific Subscriber degrades the overall functioning of the Operator's network (for example - network attacks), as well as the quality of Service provision to other Subscribers.

9.24 The Operator has the right to refuse the provision of Services without a refund of the remaining amount for the unused period in cases of:

9.25 The Operator has the right to suspend the provision of Services until all circumstances are clarified in the following cases:

In the event of detecting the listed cases of using Services, the Operator reserves the right to refuse the provision of Services without refunding the remaining amount for the unused period.

10. Circumstances of Force Majeure

10.1 The Parties are released from liability for partial or complete non-fulfillment of obligations under the Agreement if this non-fulfillment was caused by force majeure circumstances that arose after concluding the Agreement as a result of extraordinary events, the occurrence of which the party failing to fully or partially fulfill obligations could neither foresee nor prevent by reasonable means. Such circumstances include, in particular, natural disasters, terrorist acts, acts of war, natural and industrial catastrophes, civil unrest, failures in telecommunications or power networks, illegal actions by third parties, consequences of actions by malicious software, prohibitive acts by government authorities and local self-government preventing the Parties from fulfilling their obligations, other changes in legislation preventing the Parties from fulfilling their obligations, and other force majeure circumstances recognized as such under the legislation of the Republic of Kazakhstan.

10.2 Upon the occurrence of the circumstances specified in section 6.1, the Party for whom it has become impossible to fulfill its obligations under the Agreement must promptly notify the other Party in writing with relevant evidence attached, but no later than fourteen (14) calendar days after they begin. Untimely notification subsequently deprives the interested Party of the right to refer to such circumstances as grounds for exemption from liability.

10.3 If force majeure circumstances continue for more than one (1) month, the Agreement will be considered terminated after one (1) month from the onset of force majeure circumstances.

11. Procedure for Considering Claims and Disputes

11.1 All disagreements or disputes that may arise will, if possible, be settled by the parties through negotiations.

11.2 If an agreement is not reached for any reason during pre-trial settlement, the dispute arising from this Agreement is subject to consideration in the Arbitration Court of Ust-Kamenogorsk (if the Subscriber is a legal entity or an individual entrepreneur), or in a court of general jurisdiction at the Operator's location (if the Subscriber is an individual).

11.3 Subscriber claims regarding the provided Services and Products are accepted and considered by the Operator only in writing and in the manner prescribed by the current legislation of the Republic of Kazakhstan.

11.4 To resolve technical issues when determining the Subscriber's fault resulting from their illegal actions when using the Internet, the Operator has the right to independently engage competent organizations as experts. In the event the Subscriber's fault is established, the latter is obliged to reimburse the costs of conducting the examination.

12. Purposes of Collecting and Processing Buyers' Personal Data

12.1 The Operator collects, processes, and stores only those personal data that are necessary to provide services and products to the Subscriber.

12.2 The Operator uses the Subscriber's Personal Data for the following purposes:

12.2.1 identifying the Subscriber to place an order and/or conclude a service provision agreement;

12.2.2 processing and receiving payments from the Subscriber;

12.2.3 delivering postal correspondence to the Subscriber;

12.2.4 providing the Subscriber with effective customer support;

12.2.5 providing personalized services to the Subscriber;

12.2.6 communicating with the Subscriber, including sending notifications, requests, and information concerning service provision, as well as processing inquiries and requests from the Subscriber;

12.2.7 improving the quality of services, convenience of their use, development of new Services and products;

12.2.8 informing the Subscriber about ongoing events and promotions;

12.2.9 conducting statistical and other research based on non-personal data, as well as optimizing advertising messages.

13. Other Conditions

13.1 In this Agreement, the parties have established that the Subscriber's (their authorized representative's) actions performed in the Control Panel appropriately modify the rights and obligations of the parties and the conditions established by this Agreement. Until the Subscriber provides information on a change in the authorized person entitled to act in the Control Panel, said person is recognized as the proper representative of the Subscriber. Information from the Control Panel in writing, certified by the Operator, is proper evidence of changes in the Agreement's conditions.

13.2 The Operator has the right to disclose information about the Subscriber only in accordance with the legislation of the Republic of Kazakhstan and this Agreement.

13.3 In the event of claims regarding the informational content of the Subscriber's resource, the latter hereby consents to the Operator disclosing personal data (for individuals) and the Subscriber's contact information to a third party for the purpose of settling the dispute directly between the Subscriber and the third party.

13.4 To improve the quality of customer service or lower tariff prices, via this Agreement the Subscriber entrusts the Operator to act on their behalf with domain names, such as transferring domain names for technical maintenance to another registrar.

13.5 This Agreement is a public contract based on Art. 395 of the Civil Code of the Republic of Kazakhstan, the terms of a public contract are set the same for all Subscribers, except in cases where the law and other legal acts of the Republic of Kazakhstan allow the provision of benefits for specific categories of Subscribers.

13.6 Disabling Cookies may result in the inability to access parts of the Online Store site that require authorization.

13.7 The Operator's website collects statistics regarding the IP addresses of its Subscribers. This information is used to identify and solve technical problems and to control the legality of financial payments being made.

14. Moment of Agreement Conclusion. Validity Term. Procedure for Amendment and Termination

14.1 This Agreement comes into force from the moment its conditions are accepted by the Subscriber (acceptance of the offer) in the manner established by the Agreement – from the moment the Subscriber registers in the Operator's Accounting System, and is valid until the end of the current calendar year.

14.2 The term of the Agreement is automatically extended for the next calendar year if neither party has declared its termination in writing at least 30 (thirty) calendar days before the end of the calendar year. The Operator has the right to send such a declaration electronically via email to the Subscriber's address specified in the Control Panel.

14.3 Automatic extension of the Agreement's term is established indefinitely.

14.4 The Operator has the right to unilaterally terminate the Agreement at any time with mandatory notification to the Subscriber, sent to them in the manner prescribed by the Agreement, no later than 30 (thirty) calendar days before the expected termination date of the Agreement. In doing so, the Parties carry out necessary mutual settlements before the Agreement is terminated.

14.5 The Operator has the right to unilaterally change the terms of this Agreement and its appendices. The Operator notifies the Subscriber about introduced changes by publishing a message about the changes, the changes themselves and/or new documents on the Operator's Website, and/or at customer service locations.

14.6 If the Subscriber disagrees with the introduced changes, they have the right to immediately terminate this Agreement by notifying the Operator in writing. If the Operator receives no written notice from the Subscriber regarding termination of the Agreement for these reasons within 10 (ten) calendar days from the date the changes take effect, these changes are considered accepted by the Subscriber.

14.7 The Subscriber has the right to terminate this Agreement and refuse the Operator's Services at any time unilaterally, provided only that the latter is reimbursed for expenses actually incurred up to the moment of termination.

14.8 In the event of early termination of the Agreement for the Subscriber upon their written request, unused funds are refunded from the Subscriber's Personal Account, except in cases provided by this Agreement and its appendices. Funds are refunded only via bank transfer and provided there are documents confirming payment. Transfer of refunded funds to a third party at the Subscriber's request is not performed.

14.9 Upon the Subscriber's written request, the Operator is obliged, without terminating the Agreement, to suspend the provision of Services to the Subscriber. During this time, the Subscriber is charged a fee for the entire period specified in the request, in accordance with the tariff set for such cases.

14.10 This Agreement automatically terminates or is unilaterally terminated by the Operator in the cases described below:

14.10.1 In cases of systematic (three or more times) violation by the Subscriber of the terms of this Agreement and/or its appendices, the Operator has the right to immediately terminate the Agreement without any compensation to the Subscriber (the remaining funds in the Subscriber's Personal Account serve as a penalty set-off forfeit). Termination of the Agreement for these reasons is performed unilaterally by the Operator by sending a corresponding notification to the Subscriber via email to the Subscriber's addresses specified in the Control Panel.

14.10.2 In cases where the suspension of providing services, tools, and features to the Subscriber and/or the disabling of software and/or hardware resources of the Subscriber and/or blocking the resource (WEB-site, WEB-mail) and/or registration of the Subscriber (login and password) and/or other information and data of the Subscriber was performed by the Operator due to the Subscriber violating the terms of the Agreement or its appendices and lasts for more than 6 (six) consecutive months from the date the Subscriber receives the relevant notification via email, the Operator has the right to terminate the Agreement without any compensation to the Subscriber (the remaining funds in the Subscriber's Personal Account serve as a penalty set-off forfeit). Termination of the Agreement for these reasons is performed unilaterally by the Operator by sending a corresponding notification to the Subscriber via email to the Subscriber's addresses specified in the Control Panel.

14.11 This Agreement is terminated by the parties in the event of a unilateral refusal by the Subscriber to execute the Agreement. A unilateral refusal by the Subscriber to execute the Agreement includes the following actions or inaction by the Subscriber:

14.11.1 The Subscriber does not replenish their Personal Account (payment under the Agreement) within 30 (thirty) calendar days from the moment of the formation of a zero or negative balance on the Personal Account and does not notify the Operator about the payment dates. During these 30 (thirty) calendar days from the formation of a zero or negative balance on the Subscriber's Personal Account, the resources (WEB-site, WEB-mail) and other information and data of the Subscriber are saved. After this period, unless a different term is specified in the corresponding tariff and/or tariff plan, the resource (WEB-site, WEB-mail) and all information and data of the Subscriber are deleted; the Operator bears no responsibility for deleting the Subscriber's information.

14.11.2 Within 30 (thirty) calendar days, unless a different term is established in the corresponding request by the Subscriber, from the moment the Subscriber disables Services on their own initiative, resources (WEB-site, WEB-mail) and other information and data of the Subscriber are saved. After this period, unless a different term is specified in the corresponding request by the Subscriber, all the Subscriber's information is deleted, and the Agreement automatically terminates. The Operator bears no responsibility for deleting the Subscriber's information.

14.11.3 For "Virtual Private Server (VPS)" services, upon their disabling by the Subscriber on their own initiative, resources (WEB-site, WEB-mail) and other information and data of the Subscriber are saved for 30 (thirty) calendar days, unless a different term is established in the corresponding request by the Subscriber. After this period, resources (WEB-site, WEB-mail) and other information and data of the Subscriber are deleted, and the Agreement automatically terminates. The Operator bears no responsibility for deleting the Subscriber's information.

14.12 The Operator has the right to unilaterally terminate this Agreement in other cases stipulated by the Agreement and its appendices, as well as the current legislation of the Republic of Kazakhstan.

14.13 This Agreement can be terminated at any time by mutual agreement of the parties.

15. Operator's Requisites

LLP "Web-studio ONELAB"
Republic of Kazakhstan, Ust-Kamenogorsk, 30th Guards Division St., 24/1, office 205.
Director: Leonov I.A. acting on the basis of the Charter

Bank Details:

LLP "Web-Studio ONELAB"
BIN: 181040021416
Legal address: F02G1Y7, Republic of Kazakhstan,
East Kazakhstan Region, Ust-Kamenogorsk,
Dmitry Mendeleev St., 5, n.p.2
IIC: KZ58601A151003980111
BIC: HSBKKZKX JSC "Halyk Bank of Kazakhstan"
KBe 17
info@onehost.kz

For orders and administrative issues:
info@onehost.kz

For technical support issues:
support@onehost.kz

For payment issues:
buh@oneit.kz

Phones:

Mobile gateway:
+7 700 700 71 77
in Almaty: +7 (727) 347-01-01
in Astana: +7 (7172) 97-21-08
in Ust-Kamenogorsk:
+7 (7232) 91-95-12
in Moscow: +7 (499) 403-34-92

24/7 support phones:
+7 727 31 00 256