Payment procedure
1. Payment with VISA and MasterCard
The security of your payment is our priority, and we comply with all rules of the Visa and MasterCard international payment systems. To ensure confidentiality and security, the most modern methods of verification, encryption, and data transmission through closed communication channels are used.
When entering bank card details on the secure FreedomPay payment page, you will need to enter the card number, the cardholder's name, the card's expiration date, and the three-digit security code (CVV2 for VISA or CVC2 for MasterCard) located on the back of the card.
Next, you will be redirected to your bank's page to enter the 3DSecure code that will be sent to you via SMS. If you do not receive the 3DSecure code, please contact the bank that issued your card.
If your bank card is not intended for online payments or if there are insufficient funds on the card for payment, you can contact your bank for more detailed information. Payment denials are also possible in the case of incorrectly entered bank card details or an expired card.
All personal data provided by you, such as name, address, phone number, e-mail, and bank card number, are confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our web server. If you have any questions regarding payment or the operation of our website, please contact us at the specified phone numbers.
Refund Policy
If you need a refund for our services, fill out the "Application for refund", which we will send to your e-mail address upon request. Please attach a copy of an identity document and send the application to . We will process the refund to your account within 21 working days.
In case of early termination of the agreement based on your written application, we will refund the unused funds to your non-cash bank account only if there are documents confirming the payment.
2. Bank transfer
We also accept payment via bank transfer based on an invoice.
To request an invoice, you need to register in our accounting system - and order a service.
An invoice will be automatically generated and sent to your email, and you can also generate it for printing in your personal account.
Please note that for payment in a Russian bank, you must select the "Payment of an invoice in a Russian bank" option in your personal account. The invoice in the email is generated incorrectly.
If you encounter any problems with the invoice, contact us at . We are always ready to help you resolve any issues.
3. Payment with PayPal
We can accept payment via PayPal for international payments.
Conditions for payment via PayPal:
- the payment is made from a PayPal account or a bank card supported by PayPal;
- commission, currency conversion, and additional fees are determined by PayPal's rules and the payer's bank;
- the crediting of payment is accounted for after confirmation of a successful transaction;
- in case of a refund, the amount is returned via the same method the payment was made, taking into account PayPal rules and payment limits.